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Refund Policy

This Refund Policy explains when refunds may be available for WorksFine software, paid products, licenses, trials, and related services.

Last updated: May 1, 2026

Overview

WorksFine builds focused Mac apps, CLI tools, and lightweight utilities. Some WorksFine products may be free or open source, while others may be paid, trial-based, licensed, or distributed through third-party checkout providers.

This Refund Policy applies to paid WorksFine products unless a product page, checkout page, license agreement, or applicable law provides different terms. If a product-specific refund policy is shown at checkout, that product-specific policy controls for that purchase.

Current free and open-source products

Products that are free or open source do not involve a payment to WorksFine. There is nothing to refund for those products unless you made a separate paid purchase, donation, sponsorship, or support payment.

Standard refund window

For eligible paid WorksFine software purchases, you may request a refund within fourteen (14) days of the original purchase date.

Refund requests submitted after the 14-day window may be denied unless required by applicable law or unless we decide, at our discretion, that the situation justifies an exception.

When refunds are usually approved

We generally approve eligible refund requests when:

  • The request is submitted within the stated refund window.
  • The product cannot reasonably run on a supported system despite troubleshooting.
  • A major advertised feature is unavailable or materially broken.
  • You accidentally purchased the wrong WorksFine product and contacted us promptly.
  • You were charged more than once for the same product by mistake.
  • Applicable consumer law requires a refund.

When refunds may be denied

To protect against abuse, fraud, and misuse, we may deny a refund request when:

  • The refund window has expired.
  • The product was used heavily before the refund request.
  • The request appears to be an attempt to use the product for free.
  • The product works as described, but you changed your mind after meaningful use.
  • The issue is caused by unsupported hardware, unsupported software, unsupported operating systems, or unsupported configurations.
  • You refused reasonable troubleshooting steps needed to verify the problem.
  • You violated the Terms of Service, license terms, usage limits, or trial restrictions.
  • You attempted to bypass licensing, activation, trial limits, payment systems, or technical restrictions.
  • You requested a refund after receiving the benefit of a one-time service, setup, download, license, or digital delivery where refund rights are limited by law.
  • The purchase was made through a third-party marketplace or checkout provider that controls refund handling.
  • The request involves fraud, abuse, suspicious payment activity, chargeback abuse, or repeated refund behavior.

Trials

Some paid products may include a free trial. Trials are provided so you can test whether the product works for your device, operating system, workflow, and expectations before purchasing.

If a free trial was available and you had a reasonable opportunity to test the product before purchase, refund requests may be reviewed more strictly, especially where the product works as described.

Subscriptions

If WorksFine offers subscriptions, you may cancel your subscription according to the instructions provided at checkout, in the product interface, or by the applicable payment provider.

Canceling a subscription stops future renewal charges but does not automatically refund past charges. Subscription fees already paid are generally non-refundable unless required by law, caused by duplicate billing, or otherwise approved by us.

One-time purchases and lifetime licenses

One-time purchases and lifetime licenses are generally eligible for review under the standard 14-day refund window.

A lifetime license means access to the purchased product version and eligible updates as described at purchase. It does not guarantee lifetime compatibility with all future operating systems, third-party APIs, hardware, app stores, payment providers, or external services.

Digital products and downloads

WorksFine products are digital products. Once software, license keys, download links, activation credentials, or other digital materials are delivered, refund eligibility may be limited where permitted by law.

We still provide the standard refund review described above, but we reserve the right to deny refunds where digital delivery has been completed and the request appears abusive, fraudulent, or inconsistent with this policy.

AI usage, API keys, and third-party service costs

Some WorksFine products may use third-party AI providers, APIs, update systems, licensing providers, payment providers, or other external services.

We do not refund costs charged directly by third-party providers, including OpenAI, Anthropic, Stripe, Lemon Squeezy, GitHub, hosting providers, API providers, or other external services. If you use your own API key with a WorksFine product, any API usage costs are your responsibility.

Refunds for WorksFine software do not include reimbursement for third-party API usage, third-party subscription fees, payment-provider fees, currency conversion fees, bank fees, chargeback fees, taxes, or other external charges unless required by law.

Compatibility responsibility

Before purchasing, you are responsible for checking the product page, compatibility notes, supported operating systems, supported hardware, and system requirements.

Refunds may be denied when a product is purchased for an unsupported device, unsupported operating system, unsupported shell, unsupported platform, or unsupported workflow that was not advertised as supported.

Abuse and fraud prevention

We reserve the right to refuse refunds, cancel licenses, restrict access, or deny future purchases where we reasonably suspect abuse, fraud, chargeback misuse, repeated refund behavior, trial circumvention, license sharing, unauthorized resale, or violation of our Terms of Service.

Examples of abusive refund behavior may include purchasing and refunding repeatedly, using a product for a completed project and then requesting a refund, sharing license keys, attempting to bypass activation, submitting false technical claims, or initiating a chargeback without first contacting us about a solvable issue.

Chargebacks and payment disputes

Please contact us before opening a chargeback or payment dispute. Most billing issues can be resolved faster through support.

If you open a chargeback or payment dispute, we may suspend the related license, account, download access, or support access while the dispute is pending. We may also provide transaction records, license records, download records, support history, usage records, and policy evidence to the payment provider as part of the dispute process.

How to request a refund

To request a refund, contact us through the WorksFine contact page.

Please include enough information for us to locate and review the purchase:

  • The email address used for the purchase.
  • The product name.
  • The order ID, receipt ID, or license ID if available.
  • The purchase date.
  • A short explanation of the issue.
  • Relevant screenshots, error messages, or system details if the request is technical.

We may ask for additional information to verify the purchase, troubleshoot the issue, prevent fraud, or comply with payment-provider requirements.

Refund method and timing

Approved refunds are generally sent back to the original payment method through the payment provider that processed the transaction.

Refund timing depends on the payment provider, card network, bank, and country. We can approve or submit a refund, but we do not control how long your bank or payment provider takes to post the funds.

Taxes, fees, and currency conversion

Taxes may be refunded according to the payment provider's rules and applicable law. Currency conversion differences, international transaction fees, bank fees, and payment-provider fees may not be refundable.

License status after refund

If a refund is approved, your license, download access, activation access, subscription access, update access, and support eligibility for the refunded product may be canceled or disabled.

You must stop using the refunded paid product after the refund is issued unless the product is also available under a separate free or open-source license that permits continued use.

Third-party marketplaces and checkout providers

If you purchased a WorksFine product through a third-party marketplace, reseller, app store, payment provider, or checkout provider, refund requests may need to be handled through that third party.

We may not be able to directly refund purchases that we did not process ourselves. The third party's refund rules, timelines, and procedures may apply.

Consumer law

Nothing in this Refund Policy limits any non-waivable consumer rights you may have under applicable law.

If applicable law gives you refund, cancellation, cooling-off, repair, replacement, or other rights that cannot be excluded, those legal rights remain in effect.

Changes to this Refund Policy

We may update this Refund Policy from time to time to reflect new products, checkout providers, legal requirements, or business practices. The updated version will be indicated by the "Last updated" date at the top of this page.

Contact us

If you have billing or refund questions, contact us through the WorksFine contact page.

WorksFine
1309 Coffeen Ave Ste 1200
Sheridan, WY 82801
United States